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//What is an eBook?

An eBook or ‘electronic book’ is a digital book. It can be downloaded to and then read on a desktop, laptop or tablet computer, mobile phone or eReader. Some of the advantages of eBooks are that reading electronically allows you much more control over the size and font of the type to suit your reading preferences. They are also easily portable, as you can carry the large number of books you may have on one device. The eBook is delivered to your computer or device immediately so you can be reading it within minutes.

//What devices can I read my eBook on?

You can read it on your Kindle, any other eReader (eg. Kobo, Sony reader, Nook etc), your iPad, iPhone, Android mobile or tablet computer, desktop PC or laptop.

//How do I know whether I need the ePub or Kindle download?

If you are reading your eBook on a Kindle or Kindle app then you will need to choose the download link labelled ‘Kindle’, but for any other device please choose the ‘ePub’ download link. When you buy an eBook from us you will get access to both of these download links and you may use either or both as many times as you like, for your own personal use.

//What is DRM and does use it?

DRM stands for Digital Rights Management and is a form of technology attached to a particular file (in this instance an eBook) which restricts and controls the transferring of the file across devices. This is used in order to prevent copyright infringements, for instance the file being unlawfully passed on or pirated.

We do believe that it is important that we protect the intellectual property of our authors and we wish to prevent the illegal distribution of copyrighted material. However, we also believe that it is important to make it easy for you, the customer, to maintain the use of any eBooks that you have purchased and to give you the choice to upload them on to a range of your own devices (as long as this is for your own personal use only).

In order to uphold both of these concerns, when you buy an eBook from it will not have any technical DRM (which can cause the user problems when transferring between their own devices), but instead will have a form of social or ‘watermarking’ DRM (similar to that used by Pottermore and other publishers). This means that each eBook will be visibly and invisibly stamped with the name and email address of the person that the eBook is licensed to. This makes the file traceable without creating problems for those who have legally bought and own the product. We know that you will share our concern that authors get properly reimbursed for the work that they put into their books, and so will honour the copyright of the work and not distribute your files to friends.

//Why aren’t eBooks cheaper?

Most people are unaware that unlike their print counterparts (which are subject to 0% VAT), eBooks are subject to VAT. This means that when it comes to pricing, unfortunately eBooks start with a disadvantage compared with the print copy of the book.

It is also a common belief that eBooks should be cheaper because they do away with the usual printing and shipping costs involved in producing print books. In actual fact, the majority of the costs involved in producing print books are in the creation of the content in the first place – the editing, design and marketing process that is required. These things are just as important for the eBook as for the print book. By the time the content has been converted into an eBook file that is formatted for whichever device you may choose to read it on, the production cost doesn’t vary a huge amount from the production cost of a printed book.

On we offer an attractive rate of discounts in order to make eBooks affordable for you.

//Buying an eBook

//How do I buy an eBook?

If you would like step-by-step instructions talking you through how to buy an eBook, our Beginner’s Guides will talk you through the process step by step. Please see the beginner’s guide on How do I buy an eBook?

//Can I buy an eBook and a print book together?

Yes, you can buy both an eBook and a print book in the same transaction. Once you have paid for your items your print book order will go through as usual and you will then be provided with your links to download the eBook on the confirmation page (this link will always be available to access through the ‘eBook’ tab in the ‘My Account’ section of the website).

//How do I access my eBook once I have paid for it?

Once you have completed the payment for your order, you will be taken to a confirmation page. On this page there will be two download links, one labelled ‘Kindle’ and one labelled ‘ePub’ for any other device.

If you have bought the eBook on a desktop computer, choose the link you need and select it. A box will pop up, and you should choose the ‘Save File’ option to save the eBook somewhere on your computer that will be easy for you to find again (for instance in the ‘My Documents’ folder). If it doesn't give you the option to choose where it saves, it will automatically save it into your 'Downloads' folder. For instructions on how to access an eBook if you have bought it on a tablet or smartphone, please follow the links below.

Please note: Don’t worry if you navigate away from the page without downloading the file. These links will be permanently under the ‘eBook’ tab in the ‘My Account’ area whenever you log in to

Once you have saved the eBook on your computer, please choose a link from below which will take you to one of our step by step guides explaining how you get your eBook onto your device.

How do I download an eBook to my Kindle?

How do I download an eBook to my eReader (Kobo, Sony reader, Nook)?

How do I download an eBook to my desktop/laptop/mac/PC?

How do I download an eBook to my iPad/iPhone/iPod?

How do I download an eBook to my Android phone or tablet?

//Will my eBook always be available to re-download?

Yes, you can log back in to the ‘My Account’ area of and re-download any eBooks you have purchased at any time and as many times as you need from the ‘eBook’ tab in the 'My Account' section. Please remember though that these files are licensed for your own personal use only and it is illegal to download it to pass on to others without first removing it from your own devices.

//What if I buy a new device and want to transfer the eBooks I have bought onto that too?

You can access your eBooks by logging back in to the ‘My Account’ area of and then going to the ‘eBook’ tab. You can then re-download the eBooks you have purchased at any time and as many times as you like onto various devices - once you have bought a eBook this gives you continuous access to both the Kindle version and the ePub version of the eBook. Please remember, however, that it is important that you wipe your eBooks from your old device if you are passing it on to someone else to use as they are only licensed for your own personal use and this would break copyright law.

//Can I buy an eBook as a gift for someone else?

Yes, you can. When you do this you will be provided with a voucher to print out and put in a card, or a code to give to someone which they can then use to redeem their eBook. There will be an option during the checkout process to tick ‘This item is a gift’. For more information please see either of the links below.

How do I give an eBook as a gift?

How do I redeem an eBook which has been given to me as a gift?

//Can I return my eBook like I would a print book?

Normally we do not accept eBook returns as eBooks are not covered by Distance Selling Regulations (2000). If you have bought an eBook in error then please contact us.

//Can I lend my eBook to a friend or pass it on when I am finished like I would a print book?

No, when you buy a eBook this is for your own use only. The way that eBooks are sold works slightly differently from a print book in that you buy the license to read and own the file. When you buy an eBook from us, the file is licensed directly to you and is stamped visibly and invisibly with your details. If you have enjoyed your eBook and do want to buy a copy for a friend, then you can use our buying an eBook as a gift service, which will allow the book to be licensed to the person you give the eBook to.

//Why isn’t the book I want available as an eBook?

At the moment we are concentrating on converting our bestsellers and new releases and over 100 of these have been included in our initial launch. Our second priority will be making some of our commentary series available, such as The Bible Speaks Today, but as these are larger and more complicated jobs they will naturally take a little longer. As we go on, we will start adding older titles as well as looking to add some out of print titles to our eBook offerings. We appreciate your patience as we move forward through the large amounts of work required for each stage of this process.

If you are interested in accessing The Bible Speaks Today New Testament and the Tyndale Commentaries on your iPad, iPhone, Android, laptop or computer, you can buy them from our website on CD-ROM which you can then register to your account through the (free) Logos software. By downloading the Logos app on your iPad, iPhone, Android tablet or phone or desktop computer and logging in to your account, you will then be able to access the contents of your library on that device.

//Reading an eBook

//How do I get my eBook onto my eReader/device?

Please choose the device you are using from the list below and click on the link to take you through the step by step instructions that will explain how to get your eBook onto your device.

How do I download an eBook to my Kindle?

How do I download an eBook to my eReader (Kobo, Sony reader, Nook)?

How do I download an eBook to my desktop/laptop/mac/PC?

How do I download an eBook to my iPad/iPhone/iPod?

How do I download an eBook to my Android phone or tablet?

//What if I don’t have an eReader or tablet computer?

You can read your eBooks on your desktop computer. To do this you will need to download some eReader software, and there many options that don’t cost anything. We recommend using Adobe Digital Editions. Please see the section on Getting my eBook onto my desktop PC/laptop/Mac for more information and step by step instructions.

//How can I access eBooks I have bought previously/ where are my eBooks stored?

As well as keeping the file saved on your computer, the download links for any eBooks you have bought will be permanently available under the ‘eBook’ tab whenever you log in to the ‘My Account’ area of, and you can re-download these at any time.

//What can I do if I have a problem that isn't answered here?

Please contact us, giving as much information as you can about the problem you are having.

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